Shipping & Delivery Policy

Shipping Options:

• Standard International Shipping (7-15 business days): DHL Express or FedEx
• Express International Shipping (3-7 business days): DHL Express Priority

Shipping Rates:

• Standard Shipping: $25–$45 USD (depending on destination and package size)
• Express Shipping: $45-$85 USD (based on destination and package size)
• Free shipping on orders over $500 USD

Processing Time:

• Standard products: 1-2 business days
• Custom or made-to-order items: 5-10 business days
• Each item is carefully inspected and professionally packaged before shipping.

All our embroidered pieces are carefully packaged:

• Acid-free tissue paper wrapping
• Custom-fit protective foam inserts
• Rigid cardboard outer box for screen and frame components
• Waterproof outer packaging for all shipments
• Detailed care instructions included

Once your order ships, you'll receive:

• Email notification with tracking number
• Track shipment in real-time on carrier website
• Signature required for delivery on orders over $200 USD

• International orders may be subject to customs duties and import taxes.
• These charges are the recipient's responsibility.
• We do not label items as "gifts" or undervalue shipments.
• Contact your local customs office for specific duty information.

Shipping Restrictions

We currently ship to most countries worldwide. However, please note:

• Some countries restrict importing textile products.
• Some destinations may have limited carrier options.
• Remote areas may require additional shipping time

Damaged or Missing Shipments

If your package arrives damaged:

• Take photos of the damage right away
• Contact us within 48 hours of delivery
• We will work with the carrier to file a claim.
• We will promptly arrange a replacement or refund.