Returns & Refunds Policy

Return & Exchange Policy

Your satisfaction is our priority

30-Day Return Policy / 30-Day Return Policy

You can return most items within 30 days of delivery for a full refund, provided:

You can return most items within 30 days of receipt for a full refund, provided:

  • The item is in its original condition
  • All original packaging and documentation included
  • The embroidery has not been displayed, handled excessively, or altered in any way.
  • Returns are not accepted for custom or made-to-order items due to buyer's remorse.

Eligible Returns

Full Refund (100%) / Full Refund (100%):

  • Defective items (manufacturing flaws)
  • Items damaged during shipping
  • Incorrect items shipped
  • Items significantly different from description

Partial Refund (80%) / Partial Refund (80%):

  • Returns due to buyer's remorse (standard items only)
  • Items with minor handling marks

Non-Returnable Items

  • Custom or made-to-order pieces
  • Items marked "Final Sale"
  • Gift cards or digital products

Return Process

Step 1: Contact Us

Email us atsupport@shzl-ai.cnwithin 30 days of delivery. Include your order number, return reason, and photos (if applicable).

Email us within 30 days of receiving your item with your order number, reason for return, and photos (if applicable) to address: support@shzl-ai.cn.

Step 2: Receive Authorization

We will review your request and issue a Return Merchandise Authorization (RMA) number within 2 business days.

We will review your request and issue a Return Merchandise Authorization (RMA) within 2 business days.

Step 3: Package & Ship

Securely package the item in its original packaging, include all documentation and the RMA number, and ship using an insured, trackable service. Return shipping costs are the customer's responsibility (unless the return is due to our error).

Pack the item securely in its original packaging with all documents and the RMA number, then return it via a tracked and insured shipping service. Return shipping is at the customer's expense (unless the return is due to our error).

Step 4: Inspection & Refund

We will inspect the returned item within 3 business days of receipt. Once approved, we will process your refund to the original payment method within 5-7 business days.

We will inspect your return within 3 business days of receipt. Once approved, the refund will be processed to your original payment method within 5-7 business days.

Exchanges

We're happy to exchange items for different sizes or styles, subject to availability. Customers are responsible for exchange shipping costs.

We're happy to exchange your item for a different size or style, subject to availability. Return shipping costs are the customer's responsibility.

Damaged or Defective Items

  • Contact us immediately (within 48 hours)
  • Provide photos of the damage
  • We'll cover return shipping at no cost to you.
  • Replacement will be shipped via express delivery

Refund Processing Time

  • Credit cards: 5-7 business days after approval / Credit cards: 5-7 business days after approval
  • PayPal: 3-5 business days after approval / PayPal: 3-5 business days after approval
  • Bank transfers: 7-10 business days after approval / Bank transfers: 7-10 business days following approval

Questions?

For return inquiries:

Returns inquiry:

  • Email:support@shzl-ai.cn
  • Response time: Within 24 hours (business days) / Response time: Within 24 hours (business days)
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